Last updated: June 15, 2025
Octopus Company for Publicity, Advertising and Marketing (“we,” “us,” or “Octopus Media”) operates the Raha mobile application and website (collectively, “Raha”). We respect your privacy and are committed to protecting your personal data.
1. Definitions
* “Personal Data” means any information relating to an identified or identifiable natural person.
* “Processing” means any operation performed on Personal Data (collection, storage, use, disclosure, etc.).
2. Data We Collect
1. Account Information: name, email address, phone number, date of birth, address.
2. Payment Data: credit/debit card details (processed via secure third-party gateway), billing address.
3. Usage Data: device information, IP address, referral source, pages/screens viewed, features used, crash logs.
4. Location Data: with your consent, GPS/location to facilitate delivery and service booking.
5. Health-Related Data: limited to nursing requests (e.g., care instructions)—collected only with explicit consent where required by law.
3. How We Use Your Data
* Provide & Improve Services: authenticate users, process orders/bookings, send confirmations and reminders.
* Personalization: recommend services, tailor communications.
* Support & Communications: respond to inquiries, send updates, marketing (with opt-in).
* Compliance & Safety: prevent fraud, comply with legal obligations, resolve disputes.
4. Data Sharing & Disclosure
* Service Providers: delivery partners, payment processors, hosting providers—only as needed under confidentiality.
* Legal Requirements: to comply with court orders, regulations, or to protect rights.
* Business Transfers: in connection with a merger, acquisition, or sale of assets (with notice).
5. Your Rights
* Access & Portability: request a copy of your data.
* Rectification: correct inaccurate or incomplete data.
* Erasure (“Right to be Forgotten”): delete your Personal Data, where no longer necessary.
* Restriction or Objection: limit or object to Processing under certain grounds.
* Withdraw Consent: for any consent-based Processing (e.g., marketing).
To exercise any right, contact us as below. We will respond within 30 days.
6. Data Security
We implement industry-standard technical and organizational measures (encryption, secure servers, access controls). However, no Internet transmission is 100% secure—use at your own risk.
7. Data Retention
We retain Personal Data only as long as necessary:
* Account data: until account deletion + 5 years
* Transaction records: 7 years (for tax/accounting)
* Support requests: 2 years
8. Cookies & Tracking
We use cookies and similar technologies to enable core functionality and analytics. You can manage cookie preferences in your browser settings.
9. Children’s Privacy
Raha is not intended for children under 16. We do not knowingly collect data from minors.
10. International Transfers
Your data may be stored and processed in Kuwait and elsewhere. We ensure adequate safeguards in accordance with applicable law.
11. Changes to This Policy
We may update this Policy. We’ll notify you via the app or email at least 30 days before material changes.
12. Contact Us
Octopus Company for Publicity, Advertising and Marketing
Email: info@rahaappkw.com
Phone: +965 96622003